Sales Engineer

  • Hybrid - NYC, United States
  • Sales
  • Full-time

We’re dedicated to cultivating secure environments that encourage the sharing of ideas and empower authenticity. Each day, the world’s largest businesses and educational institutes and millions of individuals trust our exclusive AI-powered text analysis to identify potential plagiarism and AI-generated content, provide full transparency around responsible AI adoption, ensure error-free writing, and protect IP and copyright.

We’re seeking a fast moving, outgoing, and dynamic sales engineer to join our growing sales team! Reporting to the Vice President of Sales and collaborating closely with Customer Success and the R&D team. You will be responsible for accompanying the Sales rep during demo calls, assisting with technical integrations, questions, and furthering the development of the product. If you love technology, are solution oriented and a people person who has great communication skills, this could be the role for you.

The ideal candidate is a fast-learning, self-starter with a curiosity for technology, patient and friendly, and has great problem-solving skills.

Responsibilities

  • Accompany sales representatives through technical demos and overviews, implementation, and troubleshooting
  • Act as point of reference for technical questions within business processes
  • Work cross functionally with development and commercial teams to make more efficient implementations
  • Conduct meetings with customers to troubleshoot and provide solutions
  • Work with team to showcase technical features within product
  • Main point of contact in terms of technical documentation, RFPs, and security questionnaires
  • Advise customers on best practices for API integration, provide recommendations that other customers have used
  • Understand and collect data from customers about how to improve the product and resources needed from a technical standpoint
  • Create technical resources and videos for internal and external needs

Requirements

  • At least 2 years of experience as a support engineer or solutions architect
  • Knowledge of HTTP Rest APIs
  • Technical background
  • Former experience with onboarding clients that involve API integrations – An advantage.
  • A friendly, dynamic person who can manage working alongside different teams
  • High-energy, fast learner, and entrepreneurial mindset.
  • Ability to thrive in a fast-paced environment.
  • Strong analytical, organizational and documentation skills.
  • Excellent communication and interpersonal skills.

Copyleaks is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.

  • Please note that we do not sponsor visas for this position. You must have legal authorization to work in the United States.

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