Customer Success Engineer

  • Hybrid - NYC, United States
  • Customer Success
  • Full-time

We’re dedicated to cultivating secure environments that encourage the sharing of ideas and empower authenticity. Each day, the world’s largest businesses and educational institutes and millions of individuals trust our exclusive AI-powered text analysis to identify potential plagiarism and AI-generated content, provide full transparency around responsible AI adoption, ensure error-free writing, and protect IP and copyright.

 

We’re seeking a fast moving, outgoing, and dynamic Customer Success Engineer to join our growing team! Reporting to the Vice President of Customer Success and collaborating closely with Sales and the R&D team. You will be working with prospects and existing customers partnering with Sales Reps and Customer Success Managers during demo calls, assisting with technical integrations, questions, and furthering the development of the product. If you love technology, are solution oriented and a people person who has great communication skills, this could be the role for you.

 

The ideal candidate is a fast-learning, self-starter with a curiosity for technology, patient and friendly, and has great customer facing consultative and problem-solving skills.

Responsibilities

  • Partner with sales representatives through technical demos and overviews, implementation, and troubleshooting
  • Act as a subject matter expert for technical questions within business processes
  • Work cross functionally with development and commercial teams to make more efficient implementations
  • Lead meetings with customers to troubleshoot and provide solutions
  • Work with team to showcase technical features within product
  • Main point of contact in terms of technical documentation, RFPs, and security questionnaires
  • Advise customers on best practices for API integration, provide recommendations that other customers have used
  • Understand and collect data from customers about how to improve the product and resources needed from a technical standpoint
  • Create technical resources and videos for internal and external needs

Requirements

  • At least 2 years of experience in a customer facing technical role
  • Knowledge of HTTP Rest APIs is required
  • Former experience with onboarding clients that involve API integrations – An advantage.
  • High-energy, fast learner, and entrepreneurial mindset.
  • Ability to thrive in a fast-paced and continuously developing environment
  • Strong analytical, organizational and documentation skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in our NYC office 2-3 times per week

Copyleaks is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.

  • Please note that we do not sponsor visas for this position. You must have legal authorization to work in the United States.

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