Confidently embrace the possibilities of genAI across your Customer Support team while mitigating the risks.
Maintain Customer Privacy and Avoid Data Leaks
While AI can facilitate key customer support processes, with some teams seeing an 85% reduction in ticket times thanks to genAI, it’s essential to be aware that when personal data is involved, safeguards that offer transparency and help you oversee all AI use are crucial to avoid potential customer data leaks.
Keep Customer Experiences Positive
AI models are trained on vast amounts of data, which can result in biases and misinformation. That’s why it’s important to have the necessary tools to help maintain insight and transparency to avoid negative customer interactions.
Avoid Potential Negative Brand Impact
Several high-profile incidents with AI chatbots highlight how crucial it is to train AI models on high-quality data and have the necessary guardrails for any AI customer support chatbots to answer only the questions you permit.